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Frequently Asked Questions

How does Zilment make money?

Using Zilment to find savings and compare your payment processing options is free. We make money by earning a commission from our vetted payment processing partners only if you choose to process with them.  This aligns us with businesses as we only get paid when we find you attractive rates and top-notch customer service. 

How do I know if I am being overcharged?

Processors and their agents go to great lengths to charge expensive and unnecessary fees. This makes sense, as they are paid on commission. Hiding behind complicated statements and terms like PCI compliance, batching, membership fees and discount rates, they are probably charging you much more than they should be. Submit your statement to Zilment and we'll uncover the truth.

How long does it take to switch?

Once you've decided to switch we can get you processing on a Zilment Certified plan in a matter of days. 

If I switch do I have to change my equipment?

That depends. Sometimes we can save you money with no change at all. Other times, it may make sense to change equipment all together. That's why every plan chosen on Zilment comes with a free equipment option. 

If I switch equipment is there any downtime? Will I still be able to get paid like I normally do?

With Zilment switching has never been easier. There is zero downtime and you can continue to get paid just like you normally do. Keep using your current equipment and in the meantime we'll ship your new equipment straight to your business. Once you get it all you have to do is unplug the old equipment and plug in the new. It's that simple.  

Do you share my data?

Your data is only shared with our payment partners if you choose to process payments with them. Even then, Zilment doesn't employ any independent sales agents so you don't have to worry about aggressive emails or cold-calls. In fact, everything can be done online or if you'd prefer to chat, give us a call anytime. Please see our Privacy Policy. 

Is the data I submit secure?

We take your data extremely seriously. That's why all personal data submitted to Zilment is hosted on secured, encrypted servers utilizing a multi-layer security architecture.

Why shouldn't I just reach out to your processing partners directly?

There is nothing to stop you from reaching out to our processing partners directly. However, we've negotiated with them to offer you benefits, including great rates and free equipment, that you may only get when using Zilment. Furthermore, we offer additional benefits like a free Zilment Savings Analysis, zero cancellation fees and processing rates that never increase. Lastly, using Zilment can you not only find transparent, best-in-class processing services, but we've allowed you to shop the market all in one place. So you don't have to. 

Where can I find reviews on your payment processing partners?

There are numerous places to find reviews online. However, we recommend sites that specialize in credit card processing, such as CardFellow and Merchant Maverick. Also when it comes to concerns around customer service, rate increases and hidden fees, we've signed agreements with our payment processing partners to address these very issues. This is why we can offer Zilment Certified quotes, meaning you don't have to worry about your rates increasing or hidden fees. This is just one of the many benefits of using Zilment. For more information about our partners, click here

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