Customer Service, Rate Increases and Hidden Fees

Our partners are some of the largest payment processors in the world and serve millions of customers across the globe. Not surprisingly, there are a small number of negative reviews and complaints that can be found on the internet. The majority of these reviews have to do with customer service, pricing and fees. We have signed agreements with our payment processing partners to address these very issues. This is why we can offer Zilment Certified quotes, meaning you don't have to worry about your rates increasing* or hidden fees. This is just one of the many benefits of using Zilment.

 

Funding, Account Closures and Withholdings 

There are lots of moving parts when it comes to credit card processing. Issuing banks, acquiring banks, processors and ISOs are just some of the players and terms involved everytime a card is swiped. So when it comes to complaints about funding, account closures and withholdings, it's important to know that these decisions mainly rest with the banks and not the processors. That's why we work with some of the largest payment processors in the world. They have the experience to support your business and relationships with some of the largest banks in the world, including Wells Fargo and Bank of America. It's also important to note that almost all resellers, also known as ISOs ("Independent Sales Organizations"), work with these same group of banks and use our payment processing partners to process payments. So be weary of what they can promise. 

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Zilment Promise

We take your processing needs extremely seriously. That's why all our processing partners are vetted and were selected based on strict criteria, including customer service, uptime and experience. You can also rest-easy knowing that our partners are trusted by millions of customers, including some of the largest companies in the world, and they process billions upon billions of transactions per year. You simply won't find a more experienced group of payment processors to trust.